Kentucky Auto Accident

J.D. Power and Associates Reports: Satisfaction With Price Is Lower Among Auto ...

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The study measures customer satisfaction with auto insurance companies across five factors: interaction; price; policy offerings; billing and payment; and claims. The study finds that satisfaction among auto insurance customers who have their homeowners policy with another insurer or who only have an auto policy, has increased considerably from 2010 (up 21 and 26 index points, respectively, on a 1,000-point scale). In comparison, satisfaction among auto insurance customers who have their homeowners policy with the same insurer averages 727, increasing by only 7 points from 2010.

"For the first time, satisfaction with price is higher among unbundled customers than among bundled customers," said Jeremy Bowler, senior director of the insurance practice at J.D. Power and Associates. "Customers have come to expect a discount for holding multiple policies with their insurer, and it appears that the positive effect of this discount has become diluted."

According to Bowler, while only 58 percent of customers bundle their auto and homeowners policies with the same insurer, the bundling of any additional products with auto insurance has increased significantly in 2011 to 77 percent (compared with 70% in 2010).  As a result, discounts for multiple policies are among the most prevalent discounts reported by customers, along with discounts for being a safe driver.

"While discounts for multiple policies and discounts for being a safe driver are more prevalent, there isn't a huge effect on satisfaction when customers receive these discounts," said Bowler. "In comparison, accident forgiveness, ticket forgiveness and claims-free discounts are less common in the marketplace and have a dramatic impact on satisfaction—each creating more than a 40-point lift in satisfaction with discounts."

Amica Mutual ranks highest in customer satisfaction with auto insurance companies for a 12th consecutive year, with a score of 843. Erie Insurance (825) and Shelter (816) follow in the rankings. New Jersey Manufacturers Insurance Company and USAA also achieve high levels of customer satisfaction, although they are not included in the rankings due to the closed natures of their respective memberships.

Kentucky Texting Ban Doesn't Go Far Enough, Lexington Car Accident ...

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